Technical Management
The function of Technical Management is to provide the technical skills and resources essential to support the ongoing operation of the IT infrastructure. This technical team assists in planning,...
View ArticleApplication Management
Application Management is responsible for supporting and maintaining operational applications. This function provides the technical expertise and management for all the applications within an...
View ArticleOverview of the Continual Service Improvement Phase
Continual Service Improvement (CSI) is primarily concerned with creating and maintaining value for customers and users. This is done by identifying and implementing improvements to the IT services that...
View ArticleThe 7 Step CSI Process
Continual Service Improvement (CSI) is an important way for organizations to constantly improve their services and business operations as well as remain up-to-date in an ever changing business...
View ArticleThe 6-Step CSI Model
Businesses need to continuously upgrade and improve their services in order to remain competitive. Therefore, there is a need for steady, ongoing improvements throughout the Service Lifecycle.[...]...
View ArticleThe ITIL® Service Lifecycle
The IT Infrastructure Library®, or ITIL®, revolves around a Service Lifecycle comprised of five stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service...
View ArticleAn Introduction to the ITIL® Service Lifecycle
The introduction of the Service Lifecycle was a transformational time for IT Service Management (ITSM). ITIL® best practices moved from a segregated process-driven view into a more holistic,...
View ArticleITIL® OSA Certification Is Key To Excellent Service Operation
Operations is a key, and often neglected, component of Service Management. ITIL OSA Certification can help build a solid Service Operation practice.
View ArticleThe ITIL® Framework Provides an Excellent Resource for the IT Industry
ITIL is a proven method for businesses regarding IT services. The framework for ITIL is designed to provide a structured method to handle IT services.
View ArticleHow Can ITIL® Change Management Improve Your SOPs?
IT service changes are unavoidable, so effective ITIL® Change Management is essential. This discipline impacts many facets of the ITSM lifecycle.
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